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Leadership & Culture, Customer Experience, Brand Strategy, Business Growth Kurtis Graham Leadership & Culture, Customer Experience, Brand Strategy, Business Growth Kurtis Graham

You Don’t Need Better Marketing, You Need Better Memories.

Most brands don’t fail because their marketing is weak — they fail because their moments are forgettable. Want loyalty? Give people something worth remembering. Here’s how a Ritz-Carlton gingerbread house changed the way we built customer experience.

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Marketing, Branding, Brand Strategy, Culture, Leadership Kurtis Graham Marketing, Branding, Brand Strategy, Culture, Leadership Kurtis Graham

The Brand Rejection Model: How Loyal Customers Slip Away (and How to Stop It)

The reverse gear of brand adoption? It’s called the Brand Rejection Model.
5 steps where trust erodes, loyalty fades, and customers walk away.
The good news? Each step is a chance to course-correct before it’s too late.

👉 Read the breakdown + fixes here

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