A surprise, by definition, is something you didn't see coming. But in most organizations, someone did. Here's why the truth never reached you, and how to change that before the next blindside.

A third of senior leaders are out of touch with their own organization "most of the time" — according to the people who work for them. Here's the one question that tells you if you're one of them.

You find out about the problem the worst way possible: a complaint, a resignation, a number that doesn't add up. Somebody knew. They just didn't tell you. Here's why, and what to do about it. 👇