RESTORE™ FOR NON-PROFITS
Turn supporters into people who belong.
Your mission matters. RESTORE™ helps non-profit leaders close the gap between the mission on your website and what volunteers, members and donors actually experience, and build an organization that outlasts any one leader.
10 minutes · Free · For executive directors, boards and program leaders
THE QUIET DRIFT
Good work. Steady support. And a feeling that something's stalled.
Most non-profits we meet are doing meaningful work. Programs are running and the community knows your name. And yet:
— People take part, but fewer step up to volunteer or lead.
— The same dedicated few carry everything, and they're stretched.
— New members and participants drift away before anyone gets to know them.
— Donations are steady, or quietly slipping, and you're not sure why.
— You keep adding programs, but deeper involvement hasn't followed.
— Your board wants a clear path forward, and it isn't all coming together.
None of these mean you're failing. They're signals that what you say and what people experience have started to drift apart.
VALUES PEOPLE CAN FEEL
People know what you do. Do they know why it matters to them?
Most supporters could describe your programs. Far fewer could say what makes your organization different from others in the same space, or why they personally should give more of their time or money.
RESTORE™ helps you turn your mission and values into stories, habits and moments people can see and feel. When supporters connect the dots between their gift and the difference it makes, they stay longer, give more and bring others.
BUILT TO OUTLAST
Is your mission tied to one person?
In many strong non-profits, the founder or executive director is the face of the organization: the relationships, the funders, the vision. It's a strength today and a risk tomorrow.
Boards know this, and they're asking for a plan. RESTORE™ helps you share your identity, relationships and decision-making across a wider team, so the mission carries on through any transition.
The RESTORE Check includes a Leader Independence score, so you can see where you stand today.
RESTORE
Seven principles. One honest process.
We developed RESTORE by studying some of the most remarkable organizational turnarounds, then tested it with the organizations we serve.
R
Reality Check
See your organization the way a new volunteer does, and name what everyone already knows.
E
Eliminate Complexity
Run fewer programs better, so staff and volunteers have capacity.
S
Strengthen Trust
Make it safe to name what's drifted, so honesty and energy return.
T
True Identity
Turn your mission and values into something supporters feel and repeat.
O
Operating Discipline
Build a clear path from taking part to volunteering to leading, and run it consistently.
R
Reconnect
Catch every new person, and show donors exactly what their support makes possible.
E
Embed a System that Survives You
Build an organization whose mission outlasts any one leader.
START WITH THE RESTORE CHECK
Before any plan, get a clear picture.
The RESTORE Check is a 10-minute assessment that scores your organization on eight areas that shape belonging and involvement.
Identity & Meaning
Belonging Pathway
Welcome
Leadership Bench
Leader Independence
Trust & Energy
Focus
Mission & Giving
Take it yourself for free and get your RESTORE Score, your strongest areas and your biggest gaps.
Then ask the harder question: would your volunteers and members agree? With the Community Diagnostic, your staff, board, volunteers and members take the same check anonymously. You'll see where leaders and community see things differently, which is also the report your board has been asking for.
Four steps, at your pace.
The Workshop includes the Community Diagnostic. A 50% deposit confirms your workshop date.
RESTORE Check
One leader takes the 10-minute check and receives a short report.
FREE
Community Diagnostic
Your staff, board, volunteers and members take the check. We present the results in a 90-minute debrief.
FROM $1,250*
RESTORE Workshop
A full day for 5–50 leaders, plus an Elephant Meeting™ with senior leaders and the board. You leave with a 90-day plan.
FROM $3,950*
RESTORE Partnership
Ongoing support as you build your volunteer pathway, develop new leaders and plan for succession.
FROM $750/MONTH
*Plus applicable taxes. Pricing is based on your organization's annual budget, and we'll confirm it with you on a short call. Travel isn't included; for in-person sessions outside the Greater Toronto Area, we'll agree on travel costs with you in advance.
THE RESTORE WORKSHOP
A day that changes how your leaders lead.
Seven modules, one for each RESTORE principle. The workshop blends teaching with guided work, so your team leaves with decisions they've made together.
See It as a Guest Sees It
R
Your results, through a new volunteer’s eyes
Fewer, Better
E
What to keep, change and stop
Promises and Signals
S
Rebuilding trust and candour
From Values to Proof
T
A Mission people can feel
The Belonging Pathway
O
Taking part to volunteering to leading
Every Person, Every Gift
R
Every new person, every donation
Built to Outlast
E
New leaders, succession, 90-day plan
Your RESTORE Check results decide where the day goes deepest.
YOU’LL LEAVE WITH
One clear priority · the behaviours that will show it · what you'll stop doing · an owner for every step · a rhythm to keep it going
For non-profit leaders who know their organization can do more.
Designed for executive directors, boards, senior staff and program leaders. Especially valuable if your organization:
✓ is doing good work but feels stuck
✓ relies on the same volunteers for everything
✓ wants supporters to see the impact of their giving
✓ faces board pressure for a clear plan, or a leadership transition ahead
✓ wants to grow its reach without losing what makes it distinct
If something feels slightly out of tune, you're probably not imagining it.
Outside eyes. Shared values.
Leadership In Focus helps organizations align who they say they are with how they actually lead. Our founders, Kurtis Graham and Curtis Scaplen, bring more than 45 years of experience leading teams and building organizations in Canada and around the world.
We help you see clearly, name drift honestly, turn values into everyday behaviour, and build an organization ready for whatever comes next.
Start with a clear picture.
You don't need a big commitment. You need an honest look at where you are. Take the RESTORE Check, and we'll talk through what it's telling you.
Questions non-profit leaders ask
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Executive directors, boards, senior staff and program leaders of non-profits and charities that are doing good work but sense that involvement, volunteer energy or donor connection has levelled off.
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A strategic plan sets direction. RESTORE™ looks at whether the people you serve, your volunteers and your donors experience the organization you describe, then builds the habits and leadership to close the gap. Many organizations use it to make an existing plan work.
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A 10-minute assessment that scores your organization on eight areas: Identity & Meaning, Welcome, Belonging Pathway, Leadership Bench, Leader Independence, Focus, Trust & Energy, and Mission & Giving. A leader can take it free. In the Community Diagnostic, staff, board, volunteers and members take it anonymously, and we show you where their view differs from your leaders'.
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Yes. Leaders see only combined results, and no group smaller than five people is reported on its own.
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Yes. The Mission & Giving results show whether supporters can see what their gifts make possible. The work helps you connect each gift to a visible difference, which is what keeps donors giving.
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The Leader Independence results show how much of the organization rests on one person. RESTORE™ helps you spread relationships, knowledge and decisions across a wider team, which gives any succession plan something solid to stand on.
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The check takes 10 minutes. The Community Diagnostic needs 2–3 weeks to collect responses and a 90-minute debrief. The workshop is one full day, plus a two-hour Elephant Meeting™ with senior leaders and the board.
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The RESTORE Check is free. The Community Diagnostic starts at $1,250 and the RESTORE Workshop starts at $3,950, which includes the Diagnostic. Pricing is based on your organization's annual budget. The RESTORE Partnership starts at $750 a month. All prices are plus applicable taxes.
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The Community Diagnostic is paid when you book. For the RESTORE Workshop, a 50% deposit confirms your date, and the balance is due within 30 days after the workshop. If you've already completed the Diagnostic, its fee counts toward your deposit. Need to reschedule? With at least 14 days' notice, your deposit moves to the new date.
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Many organizations cover it through their professional development or capacity-building budget, a designated donation, or a foundation grant. If it would help, we're glad to walk your board through your RESTORE Check results and what the work involves.